Refunds & Cancellation

Paid plans and evidence packs are sold through Polar Software, Inc., our payment processor and merchant of record. Polar is the legal seller of the transaction: it charges your payment method, issues your invoice/receipt, collects and remits any applicable tax, and its own Buyer Terms (shown to you at checkout) govern the sale itself. Our policy below describes what we commercially do — it does not, and cannot, override or contradict Polar's own terms as the seller.

Paid plans are billed per the cycle shown at checkout (monthly, or per evidence pack purchased). Monthly plans renew automatically at the start of each billing cycle until cancelled. Evidence packs are a one-time purchase and do not renew: a pack is a single payment that covers one AI system for 6 months from the date of purchase, after which it simply ends — you are never billed again for it and nothing is charged automatically. If you start a subscription while a pack is still running, the unused part of the pack price is credited against that subscription: the credit starts at the full pack price and falls by one sixth on each monthly anniversary of your purchase. For example, a subscription started during the third month of a pack is credited 4/6 of the pack price. Free-scan use is free and requires no payment method.

New paid accounts include a free trial period, described on our pricing page at signup. The trial is a commercial offer, separate from the statutory withdrawal right described below.

To cancel a plan, contact support@clause50.com. We do not yet have a self-serve cancellation flow; this page will be updated to describe one once it ships.

Already-generated, signed artifacts remain your evidence of what was true at the time they were generated. Cancelling does not revoke them. On cancellation your organisation moves to a read-only state: every artifact you have already generated stays downloadable, together with its manifest and signature, so it remains independently verifiable. What stops is forward-looking work — generating new artifacts, connector syncs, and drift alerts. A cancelled account stays read-only for 6 months, after which account data is deleted as described in our Privacy Policy.

Clause50 is sold for business use (see Terms of Service). Business buyers have no statutory right to cancel a purchase, so refund requests from business customers are handled case by case — contact support@clause50.com and we will respond within a reasonable time. Because Polar is the seller, refunds are issued by Polar, applying this policy together with its own Buyer Terms and the law.

Monthly plans are not refunded for billing periods that have already passed. Cancelling stops the next renewal.

Clause50 is not offered to consumers, and every purchase asks you to confirm you are buying for your business. If you are nevertheless a consumer in the EU/EEA, the law gives you the right to cancel a purchase within 14 days of buying, without giving a reason, and we will honour it. We do not ask you to give this right up.

Clause50 is a service that you can start using immediately. If you cancel within the 14 days after you have started using it, you are refunded the price minus a proportionate amount for the part of the service already provided. For an evidence pack, that is the price multiplied by the share of its 6-month term that has passed on the day you cancel. For example, cancelling an evidence pack 10 days after buying it returns about 95% of the price.

To cancel, contact support@clause50.com within 14 days of your purchase. This right is separate from the free trial described above: the trial decides when you are first charged, not whether you may cancel afterwards.