Terms of Service

Clause50 ingests metadata, logs, and traces about your AI systems and generates versioned, hash-chained, auditor-ready EU AI Act evidence artifacts. Clause50 generates and maintains compliance evidence. It is an evidence platform, not legal advice, and does not by itself make any system compliant. Signing the EU Code of Practice on Transparency of AI-Generated Content (for Art. 50(2)/(4)) remains a separate, free option; Clause50 helps you evidence it. Verify obligations against the primary regulation or your counsel.

You must be able to form a binding contract under the law that applies to you, and you confirm you are not acting on behalf of a minor. If you are accepting these terms for an organisation, you confirm you have authority to bind that organisation.

Clause50 is a tool for organisations that build, sell or use AI systems. It is offered only to customers acting for the purposes of their business, trade or profession, and not to consumers. Before every purchase you are asked to confirm that you are buying for your business, and we keep a record of that confirmation.

If you are nonetheless a consumer under the law that applies to you, you keep every right that law gives you and that cannot be excluded. In particular, you may cancel a purchase within 14 days and receive a refund reduced only in proportion to the part of the service already provided — see Refunds & Cancellation.

New accounts include a free trial period, described on our pricing page. The trial is a commercial offer about how long you can use the product before being charged. It is separate from any statutory right to cancel a purchase, which is described on Refunds & Cancellation — do not assume the two run on the same clock or mean the same thing.

Paid plans and evidence packs are billed through Polar Software, Inc., acting as our payment processor and merchant of record. Polar is the legal seller for the purchase: it charges your payment method, issues the invoice/receipt, and its Buyer Terms (shown at checkout) govern the sale itself. Polar handles refunds by applying our Refunds & Cancellation policy together with its own terms and the law. These Terms of Service govern your use of Clause50; they do not, and cannot, override or contradict Polar's own terms as the seller of record.

• Do not use the service for any unlawful purpose, or to store data you do not have the right to hold.
• Do not attempt to circumvent tenant isolation, rate limits, or the entitlement/gating controls.
• Do not attempt to reverse engineer, decompile, or disassemble the service, except where this is permitted by mandatory law.
• Do not scrape, resell, sublicense, or provide third-party access to the service without our written permission.
• Do not use the service, or any output generated through it, for benchmarking against a competing product without our written permission.
• You are responsible for the accuracy and lawfulness of whatever you submit into your AI System Record.

• You are responsible for every API key issued to your organisation, and for everything submitted with it, until you revoke it. Keep keys secret and revoke any key you believe has been exposed.
• Clause50 keeps an append-only evidence record by design. Anything submitted — through the API, a connector or an upload — cannot be edited or deleted afterwards. A mistaken entry is corrected by a new entry that retracts it; the original remains visible as retracted. Deleting a whole account at your request under data-protection law is a separate procedure, described in our Privacy Policy.
• Revoking a key stops future submissions only. It does not remove anything already submitted with that key.
• Submit only what you need as evidence. Do not submit special categories of personal data, passwords or other secrets, or third parties' confidential information, unless that is genuinely necessary for the evidence you are recording and you have the right to share it.
• The technical limits described in our API documentation (for example, events per request and per day) are service limits we may change; they are not an entitlement to submit a given volume.

Clause50 helps you record evidence and generate documents. It is not a substitute for keeping your own records for as long as the law requires you to. For example, the EU AI Act requires providers of high-risk AI systems to keep their technical documentation for 10 years, and certain logs for at least six months. Keep your own copies of the documents you generate — each download is signed and can be verified independently, wherever it is stored.

After cancellation your account stays read-only for 6 months, then its data is deleted, as described on Refunds & Cancellation. Export anything you need before then.

If you send us feedback, bug reports, or suggestions, you grant us a royalty-free, worldwide, perpetual licence to use them to improve Clause50, without any obligation to credit or compensate you. Sending feedback is always optional.

You agree to indemnify and hold us harmless from any claim, loss, or expense (including reasonable legal fees) arising from: (a) the data, logs, or other content you submit into your AI System Record or otherwise upload to the service; (b) your breach of these terms, including the Acceptable use section; or (c) your violation of any law or a third party's rights in connection with your use of the service. This does not limit any liability that cannot be excluded under applicable law.

We may suspend your access immediately, without notice, if we reasonably believe this is necessary to protect the security or integrity of the service or other customers, or if you materially breach the Acceptable use section. For any other material breach of these terms, we will give you notice and a reasonable opportunity (at least 7 days) to cure it before suspending or terminating your access.

Suspension or termination for cause moves your organisation to the same read-only state, and follows the same 6-month retention and deletion timeline, described under “What happens to your evidence after cancellation” in Refunds & Cancellation: artifacts you have already generated remain downloadable and independently verifiable, and only forward-looking work — generating new artifacts, connector syncs, drift alerts — stops. You may terminate your own account at any time by cancelling, as described on that page.

Clause50 generates and maintains compliance evidence. It is an evidence platform, not legal advice, and does not by itself make any system compliant. Signing the EU Code of Practice on Transparency of AI-Generated Content (for Art. 50(2)/(4)) remains a separate, free option; Clause50 helps you evidence it. Verify obligations against the primary regulation or your counsel.

The GDPR documents Clause50 generates (for example the DPIA dossier and the Article 22 sheet) are decision-support records of the answers and evidence you recorded. They are not legal advice or a certification, and they do not replace the controller's own assessment; they are marked as a preview until data-protection counsel has reviewed them.

To the maximum extent permitted by law, Clause50 is provided on an “as is” basis and we disclaim liability for indirect, incidental, or consequential damages arising from your use of the service. Nothing in these terms limits liability that cannot be excluded under applicable law, including consumer-protection law that may apply to you.

These terms are governed by the laws of India, and the courts of Bengaluru, Karnataka have exclusive jurisdiction — without prejudice to any mandatory consumer-protection rights you hold as an EU/EEA customer, and without limiting our obligations under the GDPR. This is our current starting position and may be refined as the business grows.

We will update the version and effective date above whenever these terms change materially.

• If any clause of these terms is held unenforceable, the rest remain in force.
• Our failure to enforce a right under these terms is not a waiver of that right.
• You may not assign these terms without our written consent; we may assign them in connection with a reorganisation, merger, or sale of the business.
• These terms, together with the Privacy Policy and Data Processing Agreement, are the entire agreement between you and us regarding your use of the service, and supersede any prior representations on the same subject.